Digits collector
The digits collector operates similarly to the SIP header collector in that it gathers the information it needs. However, the SIP header collector is somewhat passive in its method, in that there is little to no effort from the caller's perspective. The digits collector on the other hand requires the active input of the caller to successfully route the call to the next phase of IVR.
Callers are routed through the auto attendant depending upon the number, or key, they press. The configuration of these keys and the actions taken upon pressing those keys are configured in the auto attendant. For more information, see Assign IVR to the auto attendant. The digits collector of an IVR can only operate when the action of an auto attendant dial plan is set to route the call to an IVR profile.
Part of configuring the digits collector is assigning an audio prompt. This recording indicates to the caller that they must press the digit that corresponds to their need, or enter multiple digits in cases where they must enter a unique identifying number.
The other part to configuring the collector is to set the minimum and maximum number of digits allowed for the input, the maximum number of invalid attempts allowed, and timeout settings.