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Assign IVR to the auto attendant

6.0.0
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Assign IVR to the auto attendant

  1. Go to Call Feature > Auto Attendant > Auto Attendant and edit the appropriate auto attendant (in this example, MainTAC).
  2. This auto attendant is configured for customer services operating in the Americas. Make sure that your IVR is assigned to a dial pad key action. In this example, customer's will dial 2 in order to initiate the identification query process.

Assign IVR to the auto attendant

  1. Go to Call Feature > Auto Attendant > Auto Attendant and edit the appropriate auto attendant (in this example, MainTAC).
  2. This auto attendant is configured for customer services operating in the Americas. Make sure that your IVR is assigned to a dial pad key action. In this example, customer's will dial 2 in order to initiate the identification query process.