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6.0.0
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Summary

By the end of this example configuration, several elements come together to perform a sequential pattern of actions, based on the data input by the caller and the conditions and actions applied within the IVR configuration.

Go to Call Center > IVR > IVR and select Switch (if necessary) to switch to the expandable/collapsable screen. Here you can view the IVR tree that has been created. When fully expanded, this is what the full IVR tree looks like:

You can select any child-element of the IVR tree to immediately open the options dialog for that particular element.

Summary

By the end of this example configuration, several elements come together to perform a sequential pattern of actions, based on the data input by the caller and the conditions and actions applied within the IVR configuration.

Go to Call Center > IVR > IVR and select Switch (if necessary) to switch to the expandable/collapsable screen. Here you can view the IVR tree that has been created. When fully expanded, this is what the full IVR tree looks like:

You can select any child-element of the IVR tree to immediately open the options dialog for that particular element.