Request the Offline Licenses

Create a support ticket to obtain an Entitlement File that includes the licenses for the registered devices.

You will need to create a support ticket to obtain an Entitlement File that includes the licenses for the registered devices.

To obtain an entitlement File:

1. Log in to FortiCloud. The Asset Management (AM) portal opens.
2. In the toolbar, go to Support > FortiCare > Create a Ticket.

   

3. Click Customer Service > Submit Ticket.

   

4. Provide the requested ticket info. Specify the Category as CS Contract/License.

   

5. Use the Add Comment form to request the entitlement file for your account and click Next. The confirmation message opens. An email with entitlement file will be sent to your address.