Upload the license file

Before using the FortiSandbox VM you must enter the license file that you downloaded from the Customer Service & Support portal upon registration. After the license has been validated, verify the rating and tracer engines were downloaded and installed.

To upload the license file:

1. Log in to the FortiSandbox VM GUI and locate the System Information widget on the dashboard.
2. In the VM License field, select Upload License. The VM License Upload page opens.
3. Select Browse, locate the VM license file (.lic) on your computer, then select OK to upload the license file.

A reboot message will be shown, then the FortiSandbox system will reboot and load the license file.

4. Refresh your browser and log back in to the FortiSandbox(username admin, no password).

   The VM registration status appears as valid in the System Information widget once the license has been validated.

As a part of the license validation process FortiSandbox compares its IP address with the IP information in the license file. If a new license has been imported or the FortiSandbox’s IP address has been changed, the FortiSandbox must be rebooted in order for the system to validate the change and operate with a valid license.

If the IP address in the license file and the IP address configured in the FortiSandbox do not match, you will receive an error message when you log back into the VM. If this occurs, you will need to change the IP address in the Customer Service & Support portal to match the management IP and re-download the license file.

Verifying the rating and tracer engines

Once the FortiSandbox VM license has been validated, the rating and tracer engines will download automatically from FortiGuard Distribution Network (FDN) and install within an hour. If your FortiSandbox is not able to reach FDN, log on to support site to download the engines and upload them manually to the system.

To verify the engines downloaded:

1. Go to System > FortiGuard.
2. In the Sandbox Rating Engine and Sandbox Tracer Engine rows:
   • Check the Last Update Time.
   • Verify the Last Check Status is Successful.

To download the rating and tracer engines from the Customer Support site:

This task is only required when the engines do not download and install automatically.

1. Log in to FortiCloud.
2. In the banner, click Support > Service Updates.
3. In the left navigation pane, click FortiSandbox.
4. In the Engine column, click the link to download the file.

To upload the engine file:

This task is only required when the engines do not download and install automatically.

1. Go to System > FortiGuard.
2. Next to Upload Package File click Select File.
3. Navigate to file location on your device and click Open.
4. Click Submit.