Viewing Issues
The following section contains troubleshooting advice for various viewing issues.
If you can connect to FortiRecorder, and your cameras can connect with your FortiRecorder, but you cannot view video that is streamed or stored on FortiRecorder, fist check that you have installed software that can view live streams (which use RTP) and files (which use .mp4 format).
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Different media players can interfere with each other. By default, some installers take file type associations previously belonging to other players and re-assign them to the new software. If you installed software to view downloaded video files, for example, and suddenly could no longer view live video streams, you might need to fix the file associations for RTP and/or MP4. |
If you have installed a suitable media player but still cannot view the video, try clicking the panel arrows to hide and then show the panel again. For some Windows computers, this can solve the problem. (This QuickTime issue does not affect Mac OS X computers.)
If this does not trigger the video to play, make sure that its codec software does not have any conflicts, and is capable of displaying H.264 video. Media players’ codec plug-ins can come from many sources, and if you have installed multiple codecs for the same format, display problems can arise.
This section addresses the following viewing issues:
Live feed delay
Before QuickTime will begin playing a video stream, it must buffer a few seconds’ worth of data. The time that QuickTime requires to do this may result in a few seconds’ difference between what you see happening in the live video feed, and what is happening in reality now.
You can minimize this by:
- Changing the camera’s Resolution setting to the lowest acceptable resolution
- Changing the camera’s Resolution setting to the lowest acceptable resolution
- Improving the bandwidth and latency of your network
Video not being sent to the FortiRecorder
If the camera itself does not seem to be sending video to the FortiRecorder, although it has booted, has network connectivity, and you have configured a recording schedule on the FortiRecorder, you may see camera log messages such as:
Camera 'c1' is in an incorrect state: 'idle'. The expected state is 'continuous'.
Usually this is self-correcting. If not, or if a camera is otherwise unresponsive, reboot the camera:
execute camera reboot <camera_name>
If this does not solve the problem, try either upgrading the camera’s firmware or resetting the camera to factory defaults, then re-configuring it (see the camera’s QuickStart Guide).