Camera detection
If experiencing difficulty detecting the camera:
- Make sure there is a DHCP server on the network where the FortiCamera is located. The FortiCamera default is set to DHCP.
- If manually adding the FortiCamera and the FortiCamera status displays it is unable to locate the MAC address of the FortiCamera, then add it manually on the FortiRecorder to allow it to communicate and push settings
# configure camera device
# edit <camera name>
# set mac <mac address> --- Mac address in xx:xx:xx:xx:xx:xx notation - Ensure the FortiCamera is able to be pinged from the FortiRecorder.
- Disable and enable again the FortiCamera to trigger pushing the settings to the FortiCamera.
- Perform a factory reset on the FortiCamera by using a pin to press on the pinhole or press the factory reset button on the FortiCamera and hold for a few seconds. Reset can depend on the camera's model so be sure to check the FortiCam Quickstart Guide for the camera for more details. FortiCamera will be factory reset when deleted on FRC (FortiCam is enabled on FRC).