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User Guide

Requirements

Requirements

A FortiCloud account is required to access the FortiRecon portal. The FortiRecon Admin for your organization also needs to create an account within FortiRecon. If either of these accounts is not created, you will not be able to log in to the FortiRecon portal. See the FortiCloud New Account Onboarding document and Getting started for more information on registering your accounts.

Note

If you need to create a support ticket, the FortiCloud account must be linked to your entitled license. There are two methods to link the FortiCloud account to your license:

  • The account owner must create sub user accounts for all of the users in your organization. See User permissions in the FortiCloud Asset Management Administration Guide.

  • Contact FortiCare support to request that your account be linked to the license in your organization. See Creating support tickets in the FortiCloud Asset Management Administration Guide.

Requirements

A FortiCloud account is required to access the FortiRecon portal. The FortiRecon Admin for your organization also needs to create an account within FortiRecon. If either of these accounts is not created, you will not be able to log in to the FortiRecon portal. See the FortiCloud New Account Onboarding document and Getting started for more information on registering your accounts.

Note

If you need to create a support ticket, the FortiCloud account must be linked to your entitled license. There are two methods to link the FortiCloud account to your license:

  • The account owner must create sub user accounts for all of the users in your organization. See User permissions in the FortiCloud Asset Management Administration Guide.

  • Contact FortiCare support to request that your account be linked to the license in your organization. See Creating support tickets in the FortiCloud Asset Management Administration Guide.