Upgrade procedures

Complete the following tasks to perform an upgrade:

1. From the Fortinet Customer Service & Support website (https://support.fortinet.com/), download the portal and/or collector build files for VMware (the .out files, not the .ovf.zip files) for the version to which you want to upgrade.
2. Perform a backup of the portal and collector MySQL database(s). For details, see Perform a backup.
3. To prevent the collectors from processing logs during the upgrade, shut down the collectors from the VM console.
4. Restart the portal. From the VM console, log in as admin and type execute reboot.
5. Upgrade the portal. For details, see Upgrade the portal.
6. Turn on the collector(s). For example, from the vSphere client, right-click the collector(s) and go to Power > Power On.
7. Upgrade the collector(s). For details, see Upgrade the collector

Do not turn off or restart the portal or collector(s) while upgrading. Doing so can cause a loss of data and otherwise harm the system.

Perform a backup

You can use https://mysqlbackupftp.com to back up the portal and collector database.

1. You can export (or create a snapshot of) a VM for a backup. For example, for VMware, from the vSphere client, shut down the database VMs from the VM console. If you are using the sample MySQL database, log in as user fpc, get root privileges, type sudo su, and type shutdown now.
2. For VMware users, go to File > Export > Export OVF Template to export the VM.
3. For Name, set a name for the backup.
4. For Directory, select a directory from which you can restore the backup to vSphere.
5. Optionally, enter a Description for the backup.
6. Select OK.
7. After the backup is complete, right-click the virtual machine you backed up and go to Power > Power On.

Upgrade the portal

1. Log in to the portal using an administrator account.
2. Select the Admin tab.
3. Select FPC Admin to open the administrator portal. The administrator portal opens in a new browser tab.
4. Log in to the administrator portal. The default user name is admin, and there is no default password.
5. Select the System Settings tab.
6. In the System Information widget, select the Update button beside the Firmware Version.
7. In the pop-up dialog, select Choose File and select the portal .out file that you downloaded in Step 1 in Upgrade procedures.
8. Select OK. The portal will upgrade. After the firmware is upgraded, the system will restart automatically.

Check that the version number in the Admin > System Info > Version Information > Version field in the FortiPortal administrative web interface matches the version number in the administrator portal (System Settings > Dashboard > Firmware Version). If these two numbers do not match, the portal has not finished upgrading. You must wait for the portal to finish upgrading before upgrading the collector.

If you have a RADIUS server configured in an existing version, you must re-enter the RADIUS attributes after the portal upgrade is complete. For details, see the FortiPortal Administration and User Guide.

Upgrade the collector

For a collector HA cluster, first upgrade the master and then the slave(s). Repeat these steps for each collector:

1. Restart each collector, one at a time.
2. Log in to the portal using an administrator account.
3. Select the Devices tab.
4. Select the FPC Collectors tab.
5. Click the IP address of the collector to open that collector's administrator portal. The administrator portal opens in a new browser tab.
6. Log in to the administrator portal. The default user name is admin, and there is no default password.
7. Go to System Settings.
8. In the System Information widget, select the Update button beside the Firmware Version.
9. In the pop-up dialog, select Choose File and select the collector .out file that you downloaded in Step 1 in Upgrade procedures.
10. Select OK. The collector will upgrade. After the firmware is upgraded, the system will restart automatically.