Upgrade procedures

Complete the following tasks to perform an upgrade:

1. From the Fortinet Customer Service & Support website (https://support.fortinet.com/), download the portal and/or collector build files for VMware (the .out files, not the .ovf.zip files) for the version to which you want to upgrade.
2. Perform a backup of the portal and collector MySQL database(s). For details, see Perform a backup.
3. To prevent the collectors from processing logs during the upgrade, shut down the collectors from the VM console.
4. Restart the portal. From the VM console, log in as admin and type execute reboot.
5. Upgrade the portal. For details, see Upgrade the portal.
6. Turn on the collector(s). For example, from the vSphere client, right-click the collector(s) and go to Power > Power On.
7. Upgrade the collector(s). For details, see Upgrade the collector

Do not turn off or restart the portal or collector(s) while upgrading. Doing so can cause a loss of data and otherwise harm the system.