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Administration Guide

Troubleshooting tips

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Note

Prior to configuring high availability, ensure that all appliances are able to communicate (i.e. firewall is not blocking communication).

Use these troubleshooting tips to:

  • If you have implemented high availability using a Shared IP address, determine which appliance has the shared IP.
  • Determine the status of your appliances including:
    • which is primary/secondary
    • which has control
    • is secondary idle
  • Confirm that replication of the database is occurring.
  • Verify whether the license key is configured for high availability.
Note

Prior to configuring high availability, ensure that all appliances are able to communicate (i.e. firewall is not blocking communication).

Use these troubleshooting tips to:

  • If you have implemented high availability using a Shared IP address, determine which appliance has the shared IP.
  • Determine the status of your appliances including:
    • which is primary/secondary
    • which has control
    • is secondary idle
  • Confirm that replication of the database is occurring.
  • Verify whether the license key is configured for high availability.