Alert timelines control who is alerted and when after an outage is detected. You should only create an Alert Timeline after configuring your users and contacts. If you have not done so, see this article for help. To get started, select Incidents > Alert Timelines from the navigation menu.

This brings you to a page that lists all of your Alert Timelines. We have created a basic schedule for you to get started.

You can either edit the timeline by clicking on the 3-dot menu at the end of the timeline name or create additional timelines by clicking on Add Timeline. The following modal will open:

There are two major components of an Alert Timeline: the timeline of actions that will be taken and the instance or instance groups that the schedule applies to. To begin configuring the timeline click Add New Alert Event. A modal where you can choose who gets contacted and after how long will pop up.

You can also click on any of events in the timeline to edit the contacts associated with that action. To add an instance or instance group, simply check any servers you would like from the list on the left side of the page then click Save. Once this is done, any outage that is confirmed for one of these servers will begin notification using this timeline.