In some cases, the time range will be too large to export the data. To get around this, you can use 6-month sequential batches to export these metrics
Here’s an example of how to do this:
Select the custom range: January 1st, 2020 - April 2nd, 2020.
Select the recipients.
Select the instance in the scope tab, one at a time, for example, Device 1.
You should get the email with the report attached. Also, you can download it from the Report History under the name Metric Export Report (it can take time until the Download link shows up).
For the next range:
Select the custom range: July 1st, 2019 - January 1st, 2020.
You can repeat these steps for the rest of the time windows:
January 1st, 2019 -July 1st, 2019
July 1st, 2018 - January 1st, 2019