Creating tickets for FortiGate configuration migration
Use this procedure to create a FortiConverter ticket to migrate a configuration from a FortiGate to a FortiGate and receive a free opt-in license for the target FortiGate.
Only configuration migration from FortiGate to FortiGate supports the free opt-in license. Only FortiGates without a license can be selected as the target FortiGate.
All FortiGate to FortiGate configurations are fully supported with a few exceptions. See FortiGate Configuration Migration for more information.
To create a FortiConverter ticket:
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Go to FortiConverter > Tickets and click Get free license. The Get Free License pane is displayed.
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In the Target device serial number list, select a FortiGate.
Only devices without a license can be selected. Devices that already have a license cannot be selected for free license.
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Read the terms and conditions, and select I Agree to the following terms and conditions.
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Click OK. The Create Ticket pane is displayed.
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On the Create Ticket pane, complete the Customer contact options, and click Next.
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On the Device pane, complete the options and click Next.
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On the Device page, complete the following options and click Next.
Option
Description
Vendor
Select Fortinet. Only Fortinet is available in the list.
Config file
Click Choose File and upload an existing FortiGate configuration file.
Target SN
Displays the serial number for the target FortiGate.
Target version
Select a target FortiOS version for the conversion.
If a FortiGate serial number is missing from the Serial Number list, confirm the missing FortiGate is registered to the same account in FortiCare. If the missing FortiGate is registered to the same FortiCare account, contact Fortinet Customer Service and Support at https://support.fortinet.com.
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Follow the wizard to complete the remaining steps to create a ticket.
The remaining steps are the same as creating a ticket for a third-party migration. See Creating tickets for third-party configuration migration for more information.
See also Viewing FortiConverter tickets.