Manually adding a FortiVoice account

If the model of your FortiVoice phone system does not give you access to the FortiVoice user portal to display the QR code, perform this procedure to manually add a FortiVoice account in the FortiFone softclient.

The General SIP account option is limited to outbound calls only. All information in this user guide refers to setting up and using the FortiFone softclient with a FortiVoice account.

1. After the FortiVoice softclient installation, the application prompts you to create an account.
2. Tap FortiVoice Account.
3. In Account name, enter a name to identify the account.
4. In Server, enter the IP address or FQDN of the FortiVoice phone system or server address of FortiVoice Cloud.
5. In Username, enter your extension.
6. In Password, enter the password for your extension. On the FortiVoice phone system or FortiVoice Cloud, this is the user password for the extension (Extension > Extension > IP Extension, User Setting, Web Access).
7. Tap Save.

   When the account registration is successful, a green dot appears next to your extension.

8. To go back to the main menu, tap the arrow.

   

9. Use the dialpad to make a test call.
10. For details about how to use the softclient, go to Using the FortiFone softclient.
11. If the account creation is unsuccessful, go to Troubleshooting.