Recording a call

You can record phone calls to have a permanent record of particularly important phone calls.

This option is not available if you are a FortiVoice Cloud account user.

Before recording a phone call, make sure to have the agreement of the person you are talking with or check your local laws regarding phone recording.

Before you begin

• Make sure that the FortiVoice system administrator applies a user privilege, with the monitor/recording, personal recording option enabled, to your extension.
• Know that this section uses the default call recording codes.

To record a phone call

1. During a phone call, start the personal recording by pressing *30.
2. To pause the personal recording, press *31. To resume the recording, press *30 again.

   The recording continues until you hang up.