Recording a call
You can record phone calls to have a permanent record of particularly important phone calls.
This option is not available if you are a FortiVoice Cloud account user.
Before recording a phone call, make sure to have the agreement of the person you are talking with or check your local laws regarding phone recording. |
Before you begin
- Make sure that the FortiVoice system administrator applies a user privilege, with the monitor/recording, personal recording option enabled, to your extension.
- Know that this section uses the default call recording codes.
To record a phone call
- During a phone call, start the personal recording by pressing *30.
- To pause the personal recording, press *31. To resume the recording, press *30 again.
The recording continues until you hang up.