Managing voicemail

Voicemail contains new and old voicemail messages. From the Voicemail function, you can listen to your messages that are stored on the FortiVoice phone system or FortiVoice Cloud, or delete them.

This section includes the following topics:

• Playing voicemail messages
• Recording a voicemail greeting

The Voicemail list displays all of your new and old messages. From here you can return the call, play the voicemail, and delete the voicemail.

Icon	Function
	New voicemail — indicates that the voicemail message has not been listened to.
	Old voicemail — indicates that the voicemail message has been listened to.
	Play voicemail — plays the voicemail message.
	Voicemail details — gives you the date and time of the voicemail delivery.
	Call Back — calls the person that left the voicemail message.
	Mark as read — sends voicemail to the Old voicemail section.
	Mark as unread — sends voicemail to the New voicemail section.
	Delete — deletes the voicemail message.

Playing voicemail messages

The Playing voicemail message screen displays when you press on a voicemail in the voicemail list. This screen allows you to control playing of the voicemail message and displays the following information about the voicemail:

• Caller ID
• Date and time of the voicemail message
• Length of the voicemail message

Icon	Function
	More — calls back the messenger or deletes the voicemail.
	Play bar — indicates how much time is left in the voicemail message. Drag a finger across the play bar to move forward or back within the voicemail message.
	Speaker — enables or disables the speaker on your mobile phone.
	Pause — pauses listening to the voicemail message.
	Play — continues playing a paused voicemail message.

Recording a voicemail greeting

To record a voicemail greeting, use the FortiFone softclient to access the voicemail options on the FortiVoice phone system:

1. Tap Dialpad.
2. To call into your voicemail on the FortiVoice phone system, long press 1.
3. Enter your voicemail PIN.
4. Follow the prompts to record a new greeting.