Troubleshooting

Below are some common error situations with their suggested solutions.

Can’t manage the FortiExtender from FortiExtender Cloud

Upgrade the FortiExtender to OS version 3.3.0 or higher.

Can’t start an Internet session

execute show-hidden
FXA11FTQ21000008 # execute modemfw AtTest modem1
open tty /dev/ttyUSB3
Then enter in the correct troubleshooting AT command such as
at+cgdcont?

FXA11FTQ21000008 # execute modemfw AtTest modem1
open tty /dev/ttyUSB3
at+cgdcont?
at+cgdcont?

+CGDCONT: 1,"IPV4V6","ims","0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0",0,0,0,0

+CGDCONT: 2,"IPV4V6","vzwadmin","0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0",0,0,0,0

+CGDCONT: 3,"IPV4V6","VZWINTERNET","0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0",0,0,0,0

+CGDCONT: 4,"IPV4V6","vzwapp","0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0",0,0,0,0

+CGDCONT: 5,"IPV4V6","vzw800","0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0",0,0,0,0

+CGDCONT: 6,"IPV4V6","vzwemergency","0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0",0,0,0,1

OK

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