Add Zendesk Account
Step 1: Create Zendesk OAuth Client
Step 1: Create Zendesk OAuth Client
- Log into Zendesk with your sub-domain, and then with your admin account.
- In the left navigation pane, click Admin , scroll down to Channels, and click on API.
- In Zendesk API page, select OAuth Clients tab, then click Add OAuth client.
- Fill in a Client Name of your choice, Short Description, and an Unique Identifier which should be populated automatically. Keep a record of the unique identifier for use later.
- In Redirect URLs, use one of the corresponding redirect url provided by FortiCASB:
- Click Save, and then in Secret field, click Generate to generate the secret token.
Region | Redirect URL |
---|---|
Global Region | https://www.forticasb.com/api/v1/oauth/redirect/Zendesk |
European Union Region | https://eu.forticasb.com/api/v1/oauth/redirect/Zendesk |
Note:Make sure to copy down the secret token as it will only appear once.
Now go back to FortiCASB to add the Zendesk account.
Step 2: Add Zendesk Account
- Log into FortiCASB with your account.
- Go to Overview > Dashboard, click on Add New, select Zendesk, then click Add Selected Cloud App.
- Fill in the Zendesk Sub-Domain, Unique Identifier, and the Secret Token saved from earlier, and click Add Zendesk Account.
- You will be prompt to authorize FortiCASB to access to your Zendesk account, click Allow to complete adding the Zendesk account.
- Wait 15 minutes to complete adding the Zendesk account to FortiCASB.