Update Zendesk Account

Step 1: Create Zendesk OAuth Client

Step 2: Update Zendesk Account

Step 1: Create Zendesk OAuth Client

1. Log into Zendesk with your sub-domain, and then with your admin account.



2. In the left navigation pane, click Admin , scroll down to Channels, and click on API.
3. In Zendesk API page, select OAuth Clients tab, then click Add OAuth client.



4. Fill in a Client Name of your choice, Short Description, and an Unique Identifier which should be populated automatically. Keep a record of the unique identifier for use later.



5. In Redirect URLs, use one of the corresponding redirect url provided by FortiCASB:

Region	Redirect URL
Global Region	https://www.forticasb.com/api/v1/oauth/redirect/Zendesk
European Union Region	https://eu.forticasb.com/api/v1/oauth/redirect/Zendesk

6. Click Save, and then in Secret field, click Generate to generate the secret token.

Note:Make sure to copy down the secret token as it will only appear once.

Now go back to FortiCASB to add the Zendesk account.

Step 2: Update Zendesk Account

1. Log into FortiCASB with your account.
2. Go to Overview > Dashboard.
3. Click on the Zendesk account menu, and select Update Cloud Account.
4. Fill in the Zendesk Sub-Domain, Unique Identifier, and the Secret Token saved from earlier, and click Update Zendesk Account.
5. You will be prompt to authorize FortiCASB to access to your Zendesk account, click Allow to complete adding the Zendesk account.



6. Wait 15 minutes to complete updating the Zendesk account to FortiCASB.