Contacting customer service

Fortinet provides customer service and support for FortiGSLB Cloud. To submit a support ticket, you need to first register your serial number of FortiGSLB Cloud on the Fortinet Support site.

Steps

1. Log in to FortiGSLB Cloud and take note of the Serial Number at the bottom left corner.
2. Go to https://support.fortinet.com and log in with your FortiCloud account. This is the account you use to log in to FortiGSLB Cloud.
3. Go to Asset > Register/Activate to start the registration process.
   
4. In the Specify Registration Code field, enter your Serial Number, choose the End User Type, and click Next to continue registering the service.
5. Read Fortinet Product Registration Agreement. Check the box next to "I have read, understood and accepted the contract stated above" to agree. Click Next.
6. Review the registration summary. Click Finish.
7. To get technical support on FortiGSLB Cloud, log in to https://support.fortinet.com and submit a support ticket through Assistance > Create a Ticket.