Other FAQ

1) How do you switch accounts for one-click devices?

An organization named "default" is created automatically if a one-click device enables FortiGSLB and has a valid personal license. To switch accounts for "default" organization, do the following:

1. Disable the one-click device FortiGSLB function.
2. Log into FortiGSLB Cloud and go into "default" organization.
3. Delete the GSLB and DNS services that were generated by this one-click device (or delete "default" organization directly if there are no other one-click devices or relevant configurations).
4. Upload the license for the one-click device that belongs to the new account. Check the one-click device's license to confirm that the account information has changed.
5. Enable the one-click device FortiGSLB function and wait for the information to sync to the new account.

2) How do you move one domain from one account to another?

To move the domain example.com from account A to account B, do the following:

1. Delete the example.com domain in account A
2. Log out of account A and log into account B
3. Create the example.com domain in account B

Note: To prevent duplicate domains, you will not be able to create the domain directly in account B without deleting it from account A.

3) How does FortiADC HA cluster work with FortiGSLB?

Only the config source role in your HA cluster will sync the virtual server configuration and status to FortiGSLB. You will see the connectivity status on the FortiGSLB page for your config source device and the message "Please Check HA Configure Primary Server" on your other device. When your config source device is turned down and your other device takes the config source role, then the new config source device will sync the virtual server configuration and status to FortiGSLB. You will see the cloud status changed to "connected" and the assigned DNS server IP in this device. Your old config source device will show the status as "OFFLINE" on FortiGSLB portal server page. As long as your cluster config source device is connected with FortiGSLB, the DNS request should be answered correctly.

4) How to filter logs in the dashboard event log, GSLB services, and Synthetic Testing?

To apply logs filters in the dashboard event log, GSLB services, and Synthetic Testing, you need to input the entire search content instead of a partial search term. For example, to filter for license related logs, input the whole word "license" in the search bar instead of only a partial word such as "lic". After inputting the search content, press the Enter key to see the filter result.