Ticket list

If you have permission, you can view high-level ticket information on the Tickets page.

Card view

Tickets can be presented in a card view using the view icon. The card view includes the Request Type, Ticket Category, and Status.

Closed tickets cannot be viewed in the card view. Go to the list view and select Closed to view closed tickets or select All to view a comprehensive list of all historical and active tickets.

If a ticket is part of an Organizational Unit, the OU Path and Account will be displayed in the ticket. Likewise, if a Partner user is viewing the ticket card view, the Ticket Type displays the ticket audience, such as Partner, customer, or internal.

Filtering tickets by status

The tickets available for review can vary depending on the select Status. For example, you can choose to All, Unclosed, Registered, or Closed tickets.

Filtering tickets by date

You can also restrict the number of tickets shown by selecting a date range from the View By dropdown list or calendar.

Ordering tickets by category

Tickets can be ordered by category, such as Ticket # or Request Type, by selecting the category arrow. More columns can be added to the table from the Column Selector. The columns available depend on the user type accessing FortiCare New.

Partners can select two additional columns: Account and Ticket Quality. See Switching accounts in the Asset Management Administration Guide for information on switching partner accounts.

For advanced ticket filtering, use the Advanced Search feature. See Searching for tickets.