Introduction to FortiCare New

This document refers to the FortiCare New portal and does not cover the functionality of the existing FortiCare Legacy portal. You can still use the existing Support > FortiCare Legacy portal to submit and manage tickets, access the technical web chat feature, and so on. Please leave feedback about the FortiCare New portal on the FortiCare New portal by clicking the purple feedback button in the bottom right corner of the page.

The FortiCare New portal is a user-friendly ticketing system, designed to streamline your ticket management process. The new comprehensive ticketing web interface supports various workflows based on the ticket types to efficiently submit, track, prioritize, and resolve tickets with ease.

Key features include:

• Creating new tickets of various types:

  • Technical support

  • Customer service

  • DOA/RMA

  • Anti Virus and FortiGuard Service

  • FortiConverter

• Searching, viewing status, and commenting

• Exporting ticket information

FortiCare New can be accessed from the FortiCloud Support dropdown by selecting Support > FortiCare New. Sign in with your unified FortiCloud Account to access the portal.