Creating a FortiCloud master support account

Before you can initialize and configure the service, you must first create a FortiCloud master support account. Some customers may wish to use an existing FortiCloud master support account. They do not need to complete this step.

You can only initialize the Fortinet Inc. Security Awareness and Training Service using a master support account. If you attempt to initialize using a FortiCloud sub account, the operation will fail.

When creating the master support account, you can choose to use an individuals email (such as firstname.lastname@domain.com) or a generic email (such as support@domain.com).

See the FortiCloud Account Guide for information on creating an account.