FortiVoice User Portal Guide

• Introduction
• Logging in and logging out of the FortiVoice user portal
• Navigating the FortiVoice user portal
• Call history
  • Calling a person
  • Viewing call details
  • Searching call records
  • Filtering call records
  • Downloading call records
  • Adding a personal contact
  • Blocking a phone number
• Voicemail
  • Displaying voicemails
  • Playing a voicemail
  • Deleting a voicemail
  • Forwarding a voicemail
  • Downloading a voicemail
  • Setting voicemail options
• Contact
  • Calling a contact
  • Adding a personal contact
  • Editing a personal contact
  • Deleting a personal contact
  • Importing a list of personal contacts
  • Exporting a list of personal contacts
  • Updating a personal contact favorite list
  • Adding a personal contact to a speed dial list
  • Deleting a personal contact from a speed dial list
  • Configuring a personal block list
• Call handling
  • Enabling the Do not disturb setting
  • Enabling the Call forward setting
  • Managing a call
  • Configuring Quick call handling
  • Configuring the Follow Me setting
  • Configuring the Twinning setting
  • Customizing a sound file for an announcement
• Call recording
  • Recording a phone call
  • Managing recorded calls
• Fax
  • Viewing a fax received on your extension
  • Sending a fax
  • Viewing a fax sent from your extension
  • Adding a fax cover page
  • Monitoring a fax extension
• Conference
  • Specifications for conference call events
  • Adding a conference call event
  • Adding a conference announcement
• Reminder
• Device
  • Customizing programmable keys on your FortiFone desk phone
  • Displaying desk phone details
  • Displaying FortiFone softclient details
  • Displaying the softclient QR code for scanning
  • Revoking a FortiFone softclient license
• Preferences
  • Customizing user settings
  • Customizing display preferences
  • Customizing programmable keys on your FortiFone desk phone
  • Customizing incoming calls preferences
  • Customizing quick modes
  • Customizing notification options
• Operator console
  • Opening the operator console
  • Managing active calls
  • Making a call
  • Managing parked calls
  • Checking the directory
  • Managing the hotel room status
• Call center console
  • Logging in to the call center console
  • Logging in to queues
  • Checking the queue status
  • Taking a pause from queues
  • Resuming taking calls from queues
  • Managing widgets
  • Widgets
    • Waiting Caller
    • Active Call
    • Recent Calls
    • Directory
    • Agent
    • Queue Stat Today
    • Queue Agent Summary
    • Queue Callback List
  • Service-level alerts
  • Monitor view
  • Logging out of queues
  • Logging out of the call center console
• Change log