Caller ID modification hierarchy for normal calls

A normal call is any outbound call that is not an emergency call, as defined by the regional emergency number settings.

The following table displays the caller ID modification options available on normal calls from the highest priority (1) to the lowest priority (6).

For example, if you configure the caller ID settings using the direct inward dialing (DID) number mapping (priority 2) and the Caller ID modification (priority 4), the FortiVoice unit displays the caller ID configured using the DID number mapping because this setting has a higher priority.

Priority	Setting	Steps
1	External caller ID	Go to Extension > Extension > IP Extension. Edit an extension or create a new one. Go to Display name and click to expand. In External caller ID, enter the caller ID such as a name and number (example, John Doe <55551234>). Click OK or Create, as applicable.
2	DID number mapping	Go to Call Routing > Inbound > DID Mapping. Edit a rule or create a new one. Under Number Mapping, create a new DID number mapping or edit an existing one. In Option, enable Outbound. Click OK or Create, as applicable.
3	External caller ID, survivability setting for local survivable gateway (LSG)	Go to Managed System > Survivability > Survivability Branch. Edit an existing branch or create a new one. Click Survivability. In External caller ID, enter a caller ID such as a name and number (example, Jim <612223>). Click OK or Create, as applicable.
4	Caller ID modification	Go to Call Routing > Outbound > Outbound. Edit an existing rule or create a new one. In Call Handling, edit an existing rule or create a new one. In Caller ID modification, select an existing profile or create a new one. Click OK or Create, as applicable.
5	Trunk display name	Go to Trunk > VoIP > SIP. Edit an existing trunk or create a new one. In Display name, enter a name. Click OK or Create, as applicable.
6	Location main display name	Go to Phone System > Setting > Location. In Main display name, enter the name displaying on the FortiVoice phone system unit. Your PSTN provider assigns this name. Click OK or Create, as applicable.