Managing recorded phone calls

The section explains how to listen, delete, and download personal and system recordings.

Prerequisites

• To allow an extension to access a personal call recording from the FortiVoice user portal: Make sure to apply a user privilege with the call recording option enabled to that extension. To enable the call recording option on the FortiVoice user portal, the FortiVoice system administrator can go to Phone System > Profile > User Privilege and then User Portal.

For a personal recording

1. Log in to the FortiVoice user portal.
2. Go to Call Recording.
3. Perform one of the following actions:
   • To listen to the recorded phone call, click .
   • To remove the recorded phone call, click Delete. To confirm the deletion, click Yes.
   • To send the recorded phone call to another extension, click Forward. Select the extension and click OK.

     When you download multiple recorded phone calls at the same time, they are saved in the TGZ file format. To decompress and extract the recorded phone calls from this file, use a third-party tool that supports the TGZ file format.

   • To save the recorded phone call (WAV file format), click Download. Select to save the file and click OK.

For a system recording

1. Log in to the FortiVoice GUI.
2. Select Monitor > Storage > Recorded Call.
3. Double-click a call record folder to open the archived call files.
4. Select a Recording type.
   • Conference refers to calls recorded by phone number that are conference call numbers. For information on configuring conference call recording, see Recording a conference call.
   • System refers to all other type of calls recorded.
5. Select a recorded call and perform one of the actions:
   • To listen to the recorded phone call, click Play.
   • To search specific recorded calls, click Search, then New, enter the search values, and click Create. When the search result status changes to Done, select the result and click View Search Result. All recorded calls are listed. You can double-click a call recording and select to play or download it.
   • To remove the recorded phone call, click Delete. To confirm the deletion, click Delete.

     When you download multiple recorded phone calls at the same time, they are saved in the TGZ file format. To decompress and extract the recorded phone calls from this file, use a third-party tool that supports the TGZ file format.

   • To save one or more recorded phone call (WAV file format), click Download > Selected Files or click Download > All. Select to save the file and click OK.