Configuring key actions
Configure the auto attendant keys for callers to use when navigating through the auto attendant hierarchy.
- In Call Feature > Auto Attendant > Auto Attendant, go to Dial Pad Key Action, click New.
- Map keys with the appropriate Language and Action, and any additional settings according to the action selected.
- Click Create.
In the following example, the Dial Pad Key Action section shows number 2 key assigned to the technical support call queue.
Additional advanced settings can be optionally configured in Configuring advanced settings (optional) .