Operator console

To have access to the Operator console, the FortiVoice system administrator must assign the operator role (Phone System > Profile > User Privilege > Operator Role) to your extension.

In the Operator console, you can perform the following tasks:

• Process phone calls on the web as your organization’s phone operator.
• Manage the status of hotel rooms.

This section includes the following topics:

• Opening the operator console
• Managing active calls
• Making a call
• Managing parked calls
• Checking the directory
• Managing the hotel room status