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    • FortiVoice User Portal Guide

    Home FortiVoice 6.4.10 FortiVoice User Portal Guide
    6.4.10
    7.0.5
    7.0.4
    7.0.3
    7.0.2
    7.0.1
    7.0.0
    6.4.10
    6.4.9
    6.4.8
    6.4.7
    6.4.6
    6.4.5
    6.4.4
    6.4.3
    6.4.2
    6.4.1
    6.4.0
    6.0.12
    6.0.11
    6.0.10
    6.0.9
    6.0.8
    6.0.7
    6.0.6
    6.0.5
    5.3.26

    Waiting Caller

    Waiting Caller

    The Waiting Caller widget shows calls that are in a queue and waiting to be answered.

    Depending on your profile, the Waiting Caller widget allows you to perform the following tasks:

    • Filter callers by queue.
    • Pick up the call of a selected caller.
    • Transfer a call to another extension.
    • Change the priority of a call.

    Waiting Caller (agent profile view)

    Waiting Caller (manager profile view)

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    Waiting Caller

    Waiting Caller

    The Waiting Caller widget shows calls that are in a queue and waiting to be answered.

    Depending on your profile, the Waiting Caller widget allows you to perform the following tasks:

    • Filter callers by queue.
    • Pick up the call of a selected caller.
    • Transfer a call to another extension.
    • Change the priority of a call.

    Waiting Caller (agent profile view)

    Waiting Caller (manager profile view)

    Previous
    Next