Digits collector

The digits collector operates similarly to the SIP header collector in that it gathers the information it needs. However, the SIP header collector is somewhat passive in its method meaning that there is little to no effort from the caller's perspective. The digits collector requires the caller to provide an active input to successfully route the call to the next IVR phase.

The auto attendant routes callers depending on the number or key that they press. You configure these keys and associated actions in the auto attendant. For more information, see Assign IVR to the auto attendant. The digits collector of an IVR can only operate when you set the action of an auto attendant dial plan to route the call to an IVR profile.

The digits collector configuration includes the following sections:

• Assign an audio prompt. This recording indicates to the caller that they must press the digit that corresponds to their need, or enter multiple digits in cases where they must enter a unique identifying number.
• Set the minimum and maximum number of digits allowed for the input, the maximum number of invalid attempts allowed, and timeout settings.