RESTful collector

FortiVoice IVR can interface with the RESTful web service for querying caller information from a database.

The RESTful collector references both the SIP header and digit collectors. With a successful querying of the database, IVR handling is then processed. For more information, see Configure IVR handling.

You can configure the IVR RESTful interface to use HTTPS and authentication credentials to send the request. The RESTful interface supports HTTP versions 1.0 and 1.1, as well as GET and POST request methods. To send requests, the service uses either password-based or OAUTH authentication.

You can define fields to retrieve the appropriate data for successful call routing. A standard format for these fields is XPath, an XML syntax that uses specific path expressions to select fields in an XML document for successful customer retrieval and identification. For more information, see Configure the RESTful collector.