Logging in to the call center console

1. To log in to the call center console, use one of the following two methods:
   • Using the FortiVoice user portal: When logged in to the portal, click Call center console .

     

   • Using the direct access to the call center console:
     1. Ask your FortiVoice system administrator for the IP address or FQDN (and access port, if required) of the FortiVoice phone system that is managing your extension.
     2. Know your phone extension on the FortiVoice phone system and user password for web access.
     3. In a web browser, go to the following URL:

        https://<IP_address_or_FQDN>/agent

        Where <IP_address_or_FQDN> is the IP address or FQDN of the FortiVoice phone system. If the FortiVoice system administrator has changed the access port, then you must also include the port, for example:

        https://<IP_address_or_FQDN>:446/agent

     4. Enter your extension and password.
     5. Click Login.
2. You are now ready to go to Logging in to queues.