Call history

The Call History menu displays all incoming and outgoing calls made to and from your extension. Your phone call records include the following details:

• Caller and receiver
  • The FortiVoice system administrator can enable the Match personal contact option. This option can affect the content in the From (Name) column of the Call History. With this option enabled, you can observe the following behavior: When an extension receives a phone call from a caller that already exists in the Personal Contact list, the Call History list will show the same ID (or caller ID) as the one used in the Personal Contact list.
• Time of the call
• Call duration
• Call status or disposition
• Call direction
• Call type

This section includes the following topics:

• Viewing call details
• Searching call records
• Filtering call records
• Saving call records
• Adding a personal contact
• Blocking a phone number

Viewing call details

1. In the Call History list, double-click on an entry.
2. You can view details in the following sections:
   • Call information
   • Detail information
   • Call flow

Searching call records

1. In Call History, click the Search button .
2. Enter a search string and press Enter.

Filtering call records

You can apply additional filtering by selecting options available under the Direction and Disposition drop-down menus.

Saving call records

You can save call records (all or from a search result) to a CSV file.

1. In Call History, click Download.
2. Select All or Search Result, as applicable.
3. Select Save File.
4. To save the CSV file, click OK.

Adding a personal contact

You can select a caller in the call history to create a new personal contact.

1. In Call History, select the caller that you want to add to your personal contacts.
2. Select More Action > Add to Contact.
3. Add a unique Display Name and other details for this contact.
4. Click Create.
5. To verify that the contact is in the personal contact list, go to Contact > Personal Contact.

Blocking a phone number

To prevent a caller from calling your extension, add the caller's phone number to the personal block list.

To block phone numbers, the FortiVoice phone system administrator must enable the personal block list option.

1. In Call History, select the phone number that you want to block.
2. Select More Action > Block.
3. To confirm, click Block.
4. To verify that the phone number is in the block list, go to Contact and click Personal Block List.