DOCUMENT LIBRARY

FortiVoice Phone System Administration Guide

Introduction
- Product offerings
- Registering your Fortinet product
- Training
- Documentation
- Scope
- Conventions
Connecting to the FortiVoice system
- Connecting to the GUI or CLI
- Setting up the system
- Testing the setup
- Configuring setups for phone users
Navigating the GUI
Using the dashboard
- Viewing the dashboard
- Viewing Call Statistics
- Using the CLI Console
Monitoring the FortiVoice system
- Viewing phone system status
- Viewing extensions and devices
- Viewing call detail records
- Viewing generated reports
- Viewing log messages
- Viewing call directory
- Blocking SIP device IP addresses
- Viewing recorded call and fax storage
Configuring system settings
- Configuring network settings
- Configuring administrator accounts and access profiles
- Configuring RAID
- Using high availability
- Working with system configurations
- Configuring advanced phone system settings
- Managing certificates
- Maintaining the system
Configuring phone system
- Configuring phone system settings
- Creating contacts
- Managing phone audio settings
- Configuring LDAP settings
- Working with FortiVoice profiles
- Configuring devices
- Reviewing system configuration
Managing FortiVoice gateways, local survivability, and firmware
- Managing FXO gateways
- Managing FXS gateways
- Managing PRI gateways
- Configuring local survivability
- Managing the firmware
Configuring security settings
- Configuring intrusion detection
- Setting password policies
- Auditing the extension passwords
- Configuring user privileges
- Configuring account codes
- Blocking phone numbers
Configuring extensions
- Setting up local extensions
- Creating extension groups
- Setting up a general voicemail
- Working with virtual numbers
Configuring trunks
- Configuring VoIP trunks
- Configuring PSTN/PRI trunks
- Configuring analog voice trunks
- Configuring office peers
- Setting up routing rules for FXO and PRI gateways
Configuring call routing
- Configuring inbound dial plans
- Configuring direct inward dialing
- Viewing office peers for inbound calls
- Configuring outbound dial plans
- Viewing office peers for outbound calls
Setting up a call center
- Creating call queues and queue groups
- Configuring agents
- Configuring IVRs
- Configuring surveys
- Setting up monitor view
- Configuring other agent information
- Configuring agent profiles
- Working with call queue statistics
- Configuring call center report profiles and generating reports
Working with Property Management System
- Configuring hotel management settings
- Configuring hotel room status
Configuring phone auto dialer
- Setting up an auto dialer campaign
- Creating a recorded broadcast message
- Adding contacts and contact groups
- Configuring auto dialer settings
- Viewing auto dialer reports
Configuring call features
- Configuring auto attendants
- Mapping speed dials
- Configuring conference calls
- Recording calls
- Creating call queues and queue groups
- Configuring call parking
- Configuring fax
- Setting calendar reminder
- Modifying feature access codes
Configuring logs and reports
- About FortiVoice logging
- Configuring logging
- Configuring call report profiles and generating reports
- Submitting CDRs to a database
- Configuring Station Messaging Detail Record (SMDR)
- Configuring alert email
Integrating FortiVoice with third-party solutions
- Integrating FortiVoice with Twilio
- Integrating FortiVoice with Singlewire InformaCast
- Integrating FortiVoice with Salesforce
- Integrating FortiVoice with Microsoft Teams
Managing the firmware
- Downloading the firmware image file
- Testing a firmware image
- Upgrading the firmware
- Downgrading the firmware
- Performing a clean firmware installation
Change log

Home FortiVoice 6.0.12 FortiVoice Phone System Administration Guide

6.0.12

Monitoring the FortiVoice system

The Monitor menu displays system usage, log messages, reports, and other status-indicating items.

This topic includes:

Monitoring the FortiVoice system

The Monitor menu displays system usage, log messages, reports, and other status-indicating items.

This topic includes:

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FortiVoice Phone System Administration Guide

Monitoring the FortiVoice system

Monitoring the FortiVoice system

Monitoring the FortiVoice system

Monitoring the FortiVoice system