Editing a managed extension of the FXS gateway

After adding a FortiVoice Gateway to FortiVoice Cloud, each of its FXS port is associated with a generated extension number. To edit an FXS gateway extension, perform this procedure.

Procedure steps

1. Connect to the GUI of FortiVoice Cloud.
2. Go to Extension > Extension, and then click the Managed Extension tab.

The list includes extensions for all gateways.

3. In Gateway device, select the FortiVoice Gateway which has the extension that you want to edit.
4. Double-click the extension that you want to edit.
5. Edit the following parameters, as applicable:

   GUI field	Description
   Enabled	Select to activate the extension.
   Number	The extension number. For details about the extension number pattern, see the Configuring FortiVoice Cloud options section in the FortiVoice Cloud Advanced Administration Guide. Edit Preference: For details about extension user preferences, see the Setting extension user preferences section in the FortiVoice Cloud Advanced Administration Guide.
   User ID	The system automatically generates this ID based on the gateway and port. This parameter is read only.
   Display name	The caller ID for internal calls. Enter the name that the phone can display when it receives a call from this extension.
   External caller ID	The caller ID you want to display on a called phone instead of the FortiVoice main number.
   Voice DID Number	Click to map a DID number to this extension for voice communication.
   Description	Optionally, add notes for the managed extension.
   Device Setting
   Gateway device	The name of the gateway device. This option is read only.
   Gateway fxs port	The gateway FXS port associated with the extension. This option is read only.
   Direct call	If you want the phone to perform a direct call to a specified number after you pick up the phone handset, enable this option. Number: Enter the phone number for the direct call.
   Emergency zone type	Select how you want the assignment of an emergency zone to be made: Static: Manually select the Emergency zone profile for the extension. Dynamic: This is not recommended for gateways deployed in FortiVoice Cloud. You allow the gateway to identify where the phone of the emergency caller is on the network. When a phone user calls an emergency number, the gateway checks where the calling phone is and assigns a matching emergency zone profile to the phone. This assignment is useful when phone users move their phones to different places on the network.
   Emergency zone	Select the emergency zone profile for the gateway. You can click New to create a new profile or Edit to modify the selected one. For details, see Configuring emergency zone profiles in FortiVoice Cloud Advanced Administration Guide.
   Fax Enabled	Enable to allow the gateway to send and receive faxes.
   User Setting, Management
   User privilege	Select or add the user privilege that you want to apply to the extension. A user privilege includes a collection of phone services and restrictions that you can apply to each extension. You can edit the default user privilege but you cannot delete it.
   Department	Select or add the department that the extension belongs to.
   User Setting, Web Access	Configure web user portal and soft client access from mobile or desktop devices.
   Authentication type	Select the extension’s authentication type: Local or LDAP.
   User password	If you selected Local as the Authentication type, enter the password for user web portal access. This password can be much longer and stronger to mitigate the risk of password guess attack and preserve the voicemail PIN for phone access only. To let the system create the user password, click Generate. To show the user password, click the eye icon .
   LDAP profile	If you selected LDAP as the Authentication type, select or create an LDAP profile to apply to this extension. For more details about the LDAP profile configuration, see the Configuring LDAP profiles section in the FortiVoice Cloud Advanced Administration Guide.
   Authentication ID	During the configuration of the LDAP profile, you have two options for the user authentication: If you select Try Common Name with Base DN as Bind DN, update the authentication ID field to match the common name attribute (example, uid) that you entered in the Common name ID field of the LDAP profile. Example: jdoe. If you select Search User and Try Bind DN, leave the authentication ID field blank.
   User Setting, Phone Access
   Voicemail PIN	For the extension user to access the extension voicemail and the user web portal, enter the password. To let the system create the voicemail PIN, click Generate. To show the voicemail PIN, click the eye icon .
   Personal code	Enter the extension specific account code used to restrict calls. To make a restricted call, you need this code. To let the system create the personal code, click Generate.
   User Setting, Cloud	FortiFone-x80 phones use these settings to log in to FortiVoice Cloud.
   Cloud ID	This is the system-generated ID. Ignore "-" when entering this ID on the phone.
   Extension	The extension number of the phone.
   Cloud PIN	Click Generate to get a PIN.

6. To save the changes, click OK.

   You have completed this procedure.

7. Send the extension changes to the FXS gateway by following the instructions in Applying the FXS gateway configuration.