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Convert credit-based license to time-based license

In the first year after the introduction of time-based licenses, FortiToken Cloud (FTC) will continue support existing customers of its credit-based licenses as usual. The only difference lies in the fact that customers of credit-based licenses will not be able to access functions and features that are only available in time-based licenses.

Here are the options that customers of credit-based licenses have during the transitional period:

  • Continue using your existing credit-based license until it expires or all the credits have been exhausted. (Note: During this period, FTC will cease issuing new credit-based licenses. So you cannot increase the number of users and/or SMS messages to your account beyond the limits of your existing credit-based license unless you've had a license purchased before the introduction of the time-based license.) You can then decide whether you want to continue your FTC service. If you do, you must purchase a time-based license and have it registered to your FortiCloud account. After your credit-based license has expired, FTC will offer a 30-day grace period during which you will be able to continue using your existing FTC service, but are barred from adding more end users or using the SMS messaging function. Your FTC account will be disabled if you do not renew with a time-based license when the grace period has ended.

  • Transition to a time-based license right away by (1) purchasing a time-based license, (2) contacting FortiCare to have your credit-based license removed (dun-registered) from your account, and then (3) registering your time-based license in your account.

  • FTC does not allow both licensing models to be used concurrently by the same account. Once you have updated to a time-based license, you cannot switch back to a credit-based license even though you a valid unused time-based license. In this case, we recommend that you contact FortiCare to have that credit-based license replaced with a compatible time-based license.

Convert credit-based license to time-based license

In the first year after the introduction of time-based licenses, FortiToken Cloud (FTC) will continue support existing customers of its credit-based licenses as usual. The only difference lies in the fact that customers of credit-based licenses will not be able to access functions and features that are only available in time-based licenses.

Here are the options that customers of credit-based licenses have during the transitional period:

  • Continue using your existing credit-based license until it expires or all the credits have been exhausted. (Note: During this period, FTC will cease issuing new credit-based licenses. So you cannot increase the number of users and/or SMS messages to your account beyond the limits of your existing credit-based license unless you've had a license purchased before the introduction of the time-based license.) You can then decide whether you want to continue your FTC service. If you do, you must purchase a time-based license and have it registered to your FortiCloud account. After your credit-based license has expired, FTC will offer a 30-day grace period during which you will be able to continue using your existing FTC service, but are barred from adding more end users or using the SMS messaging function. Your FTC account will be disabled if you do not renew with a time-based license when the grace period has ended.

  • Transition to a time-based license right away by (1) purchasing a time-based license, (2) contacting FortiCare to have your credit-based license removed (dun-registered) from your account, and then (3) registering your time-based license in your account.

  • FTC does not allow both licensing models to be used concurrently by the same account. Once you have updated to a time-based license, you cannot switch back to a credit-based license even though you a valid unused time-based license. In this case, we recommend that you contact FortiCare to have that credit-based license replaced with a compatible time-based license.