Troubleshooting a FortiExtender that FortiSASE does not see
If after configuring the FortiExtender, FortiSASE does not see it, take the following troubleshooting steps.
To troubleshoot a FortiExtender that FortiSASE does not see:
- Ensure that FortiExtender is updated to the latest firmware. See To upgrade the FortiExtender to the latest firmware:.
- After updating the FortiExtender firmware, ensure you restore the device to its factory default settings, also known as perform a factory reset, by pressing and holding the Reset/Default button for more than five seconds.
- For details on performing a factory reset using the FortiExtender GUI, see To factory reset the FortiExtender from the GUI:.
- For details on performing a factory reset using the FortiExtender CLI, see To factory reset the FortiExtender from the CLI:.
- For details on the Reset/Default button location on the FortiExtender 200F, see the FortiExtender 200F QuickStart Guide.
- Ensure that the FortiExtender is registered in the same FortiCloud account as FortiSASE. See FortiCloud account prerequisites.
- Connect your internet connection to port 1 and local LAN to ports 4-5. See Network topology.
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After properly configuring and connecting a FortiExtender, it takes a few minutes to connect FortiExtender to FortiSASE, after which FortiSASE takes over DHCP and serves as your default gateway. Until then, traffic traverses your local internet connection. |