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Administration Guide

Home FortiRecorder 7.2.0 Administration Guide
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Login issues

Login issues

If you cannot go to the login page at all, it is usually a connectivity issue instead (see Connectivity issues) unless all accounts are configured to accept login only from specific IP addresses, or authentication has been externalized to an LDAP or RADIUS server.

If a user lost or forgot their password, the "admin" account can reset other accounts' passwords (see Resetting passwords).

When an administrator account cannot log in from a specific IP

If an administrator is entering the correct account name and password, but cannot log in from some or all computers, then examine that account's trusted host setting. It should include all networks where that person is allowed to log in, such as your office, but should not be too broad.

Remote authentication query failures

If your network administrators' or other accounts reside on an external server (for example, FortiAuthenticator or Microsoft Active Directory), first switch the account to be locally defined on the FortiRecorder appliance. If the local account fails, correct connectivity between the client and appliance (see Connectivity issues). If the local account succeeds, troubleshoot connectivity between the appliance and your authentication server. If routing exists but authentication still fails, you can verify correct vendor-specific attributes and other protocol-specific fields by running a packet trace (see Packet tracing).

Resetting passwords

If someone has forgotten or lost their password, or if you need to change an account's password and you do not know its current password, the "admin" administrator can reset the password.

If you forget the password of the administrator, however, you will not be able to reset its password through the GUI. You can reset the FortiRecorder to its default state (including the default administrator account and password) by restoring the firmware. For instructions, see Installing firmware .

To reset an account's password

  1. Log in as the admin administrator account.
  2. Go to System > User > User.
  3. Select the row to select the account whose password you want to change.
  4. Click Edit.
  5. In the New Password and Confirm Password fields, type the new password.
  6. Click OK.

The new password takes effect the next time that account logs in.

Not able to push setting and log shows an error on password

A problem can occur when you try to push settings to the FortiCamera. The log message shows an issue with the password.

FortiRecorder will change the FortiCamera password during the initial configuration. The password is unique to each FortiCamera and is based on the MAC address. To fix the problem, perform the following:

  1. Perform a factory reset on the physical FortiCamera. For details, see Resetting the configuration.
  2. Manually add the MAC address of the FortiCamera to the FortiRecorder settings.
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Login issues

If you cannot go to the login page at all, it is usually a connectivity issue instead (see Connectivity issues) unless all accounts are configured to accept login only from specific IP addresses, or authentication has been externalized to an LDAP or RADIUS server.

If a user lost or forgot their password, the "admin" account can reset other accounts' passwords (see Resetting passwords).

When an administrator account cannot log in from a specific IP

If an administrator is entering the correct account name and password, but cannot log in from some or all computers, then examine that account's trusted host setting. It should include all networks where that person is allowed to log in, such as your office, but should not be too broad.

Remote authentication query failures

If your network administrators' or other accounts reside on an external server (for example, FortiAuthenticator or Microsoft Active Directory), first switch the account to be locally defined on the FortiRecorder appliance. If the local account fails, correct connectivity between the client and appliance (see Connectivity issues). If the local account succeeds, troubleshoot connectivity between the appliance and your authentication server. If routing exists but authentication still fails, you can verify correct vendor-specific attributes and other protocol-specific fields by running a packet trace (see Packet tracing).

Resetting passwords

If someone has forgotten or lost their password, or if you need to change an account's password and you do not know its current password, the "admin" administrator can reset the password.

If you forget the password of the administrator, however, you will not be able to reset its password through the GUI. You can reset the FortiRecorder to its default state (including the default administrator account and password) by restoring the firmware. For instructions, see Installing firmware .

To reset an account's password

  1. Log in as the admin administrator account.
  2. Go to System > User > User.
  3. Select the row to select the account whose password you want to change.
  4. Click Edit.
  5. In the New Password and Confirm Password fields, type the new password.
  6. Click OK.

The new password takes effect the next time that account logs in.

Not able to push setting and log shows an error on password

A problem can occur when you try to push settings to the FortiCamera. The log message shows an issue with the password.

FortiRecorder will change the FortiCamera password during the initial configuration. The password is unique to each FortiCamera and is based on the MAC address. To fix the problem, perform the following:

  1. Perform a factory reset on the physical FortiCamera. For details, see Resetting the configuration.
  2. Manually add the MAC address of the FortiCamera to the FortiRecorder settings.
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Next