Email notification on license balance status
Once the user count in your account becomes greater than the user quota, your account will be marked as an expired account. After your account expires, FIC offers a 30-day grace period. During the 30-day grace period, you (the FIC admin) still have full admin access to the FIC portal, existing users in your account are still able to authenticate using FIC, and your account usage will continue to be calculated, but you will not be able to add more users to your account.
After the 30-day grace period, if there is no new license applied, your account will be marked as disabled, and the existing users will not be able to get authenticated by FIC. FIC will send out email reminders to your account at 30-, 14-, and 1-day intervals to remind you that the account is going to be disabled.
After 90 days of being disabled, your account will be deleted from the FIC system if there is no license applied. FIC will send out email reminders to the account at 30-, 14-, and 1-day intervals to remind you that the account is going to be deleted.
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FIC provides a switch button for enabling/disabling email notifications (Settings > Global > Account Disable/Delete Notification.) The default setting of this feature is to receive all email notifications. |