FortiGuard error logs
|
Shortened log |
Message |
Error |
Reason |
|---|---|---|---|
|
logid="0318012800" type="utm" subtype="webfilter" eventtype="ftgd_err" level="error"… msg="A rating error occurs" error="rating timeout" |
A rating error occurs |
rating timeout |
Occurs if urlfilter sends a request to FortiGuard but does not receive a response before the packet retransmission interval. |
|
logid="0318012801" type="utm" subtype="webfilter" eventtype="ftgd_err" level="warning" … msg="A rating error occurs" error="bad network connection" |
A rating error occurs |
bad network connection |
Occurs if urlfilter sends a request to FortiGuard but does not receive a response before the packet re-transmission interval. The number of lost packets for a given FortiGuard server exceeds a threshold |
|
logid="0318012800" type="utm" subtype="webfilter" eventtype="ftgd_err" level="error" … msg="A rating error occurs" error="no correct FortiGuard information" |
A rating error occurs |
no correct FortiGuard information |
Occurs when urlfilter tried to send a request but was not able to reach any of the FortiGuard servers in its server list. This may be because the list is empty, or urlfilter has already tried all servers but did not get any response. |
|
logid="0318012800" type="utm" subtype="webfilter" eventtype="ftgd_err" level="error" … msg="A rating error occurs" error="unknown" |
A rating error occurs |
unknown |
Occurs when the wad daemon does not specify a reason in the log or there is an internal urlfilter daemon issue. |
|
logid="0318012800" type="utm" subtype="webfilter" eventtype="ftgd_err" level="error" … msg="A rating error occurs" error="invalid license" |
A rating error occurs |
invalid license |
Occurs when urlfilter daemon receives "invalid license" error response from Fortiguard server side when it is doing rating request. |
|
logid="0318012800" type="utm" subtype="webfilter" eventtype="ftgd_err" level="error" … msg="A rating error occurs" error="no rating service is enabled" |
A rating error occurs |
no rating service is enabled |
Occurs when urlfilter service is not found or enabled. |