Creating a support account

FortiGate-VM for OCI supports BYOL and PAYG licensing models.

For BYOL, you typically order a combination of products and services, including support entitlement. PAYG includes support, for which you must contact Fortinet Support with your customer information.

You must create a FortiCare support account and obtain a license to activate the product through the FortiCare support portal. If you have not activated the license, you will see the license upload screen when logging into the FortiGate-VM and cannot proceed to configure the FortiGate-VM. See Registering and downloading licenses.