Resetting a user password

You can set a new password for a user in the following cases:

• A user forgets his or her password and cannot log in.

• A user password is compromised and poses a security risk.

• A user account gets locked after five or more consecutive failed login attempts due to an incorrect password.

If a user who must use two-factor authentication cannot access the FortiEDR application because of a lost or replaced mobile device, that user must repeat the procedure in Two-factor authentication in order to log in. Before performing this procedure, you must first reset that user’s password to accept a new two-factor authentication token.

To reset a user password:

1. In the ADMINISTRATION tab, click the USERS link. The user list displays.
2. Place your cursor on the row of the user whose password you want to reset and click the Reset Password button.

   

   If the user account is locked, the button is in red.

   

3. In the Reset Password window that appears:

   

   Do one of the following:
   • Click the Set a New Password radio button and define a new password for the user. Make sure the password follows the password policy. You can also require the user to change the password during the next login.
   • For a user that must use two-factor authentication, click the Reset the Two-Factor authentication token radio button to force user identity verification using two-factor authentication during that user’s next login. This means that the user must complete the procedure in Two-factor authentication in order to log in.
4. Click the Reset button.

Now you can ask the user to log in using the new password.