Product details
Click a product serial number to view its details and see additional management options. The widgets displayed in the product details vary by product.
|
Tile |
Description |
||
|---|---|---|---|
| Product Information | View and edit basic information about the product. See Viewing product information. | ||
|
Entitlements |
See the status of support, firmware update, and other entitlements. See Viewing entitlements. |
||
| Location |
Displays the location of the product if one has been set. See Viewing the product location. |
||
| Threat Protection Statistics |
View threat protection statistics for your product. See Viewing threat protection statistics.
|
||
| License & Key | View the product licenses and keys associated with this product. See Viewing licenses and keys. | ||
|
Registration |
Access quick links for managing product related registration. See Registering contracts and licenses |
||
| Manage Cloud Services | Access quick links to manage related cloud services, such as FortiGate and FortiAnalyzer Cloud. See Managing cloud services. | ||
| Tickets |
Displays support tickets (open or resolved) that were submitted for this product. See Creating support tickets |
Viewing product information
The Product Information widget displays general information about the product such as the model, serial number, and license number.
The information in the widget varies by product. For example, FortiAnalyzer VM displays a link to upgrade a license or download a license file. FortiGate models display a Version & Update tab.
Viewing entitlements
The Entitlement widget displays the status of support, firmware update, and other entitlements. A green icon 
indicates the entitlement is active, a yellow icon 
indicates the entitlement is about to expire, and a red icon 
indicates the entitlement has expired.
Click the Show Contracts button 
to view entitlement details such as support level, contract number, and expiration date.
Registering contracts and licenses
The Registration widgets allows you to renew contracts and add licenses.
Click Renew Contract, Add Licenses, or RMA Transfer to open the registration wizard. Click FortiGuard Trial to start a FortiGuard trial license.
Viewing licenses and keys
The License & Keys widget displays the available licenses and keys.
When a license is available, the License Type, License Number, and Registration Date are displayed.
When a key is available, the Key, License Number, and Description are displayed. Click the Get the License File link download a license file.
Managing cloud services
The Managed Cloud Services widget, links you directly to a cloud service from Asset Management. Click a tile in the widget to access a cloud service.
Remote Access is only available when FortiGate Cloud, FortiManager Cloud, or FortiVoice is provisioned. Click the tile to open the management console in a new tab.
Creating support tickets
The Tickets widget allows you to contact support or create a support ticket.
For immediate assistance, click Customer Service Web Chat 
, to request to chat with a support agent.
To open a support ticket, click Create a Support Ticket 
.
After a ticket is created, the widget displays the Ticket #, Request Type, and Status of support tickets that were opened.
Viewing the product location
The Location widget displays the current location of the product if one was added.
Click the edit icon to add or update the location. You can also save the address for future use.
Viewing threat protection statistics
The Threat Protection Statistics widget is available on the product page for FortiGate devices with a valid FortiGuard entitlement.
Threat protection reporting includes statistics from FortiGuard on the Top 20 VIRUS, Top 20 IPS, and Top 20 BOTNET threats collected for your device for the selected time range.
Click a tile in the widget to see additional information from FortiGuard, including the Rank, Name, Counts, Percentage, and Distribution of the malware.
|
Field |
Description |
|---|---|
| Rank | The malware's rank. Malware with the highest reported counts will appear first in the ranking list. |
| Name | The name of the malware. |
| Counts | The number of occurrences reported. |
| Percentage | The number of counts for this malware as a percentage when compared to the total ranked malware of this type. |
| Distribution | A visualization of the malware's distribution compared to other ranked malware of this type. |
Sending malware statistics to FortiGuard
FortiGate devices periodically send encrypted antivirus, IPS, botnet IP list, and application control statistics to FortiGuard. The malware statistics are used to improve various aspects of FortiGate malware protection. For example, antivirus data allows FortiGuard to determine what viruses are currently active.
Included with this data is the IP address and serial number of the FortiGate, and the country that it is in. This information is never shared with external parties. For more information, see the Fortinet Privacy Policy.