New Office 365 User Added After Onboarding

When a new Office 365 user is added to the Office 365 account after the onboarding process. The new user's OneDrive data is not accessible, thus the new user's OneDrive data do not have data scan feature.

The solution is the Office 365 service account user (the account that was used in the onboarding process) needs to be added to the new user's OneDrive Site Collection Administrator through the FortiCASB account update process or it can be manually updated in the new Office 365 user's OneDrive setting.

Please follow the instruction in Cannot Be Scanned (Access Denied) Error to remediate the issue.

New Office 365 User Added After Onboarding

When a new Office 365 user is added to the Office 365 account after the onboarding process. The new user's OneDrive data is not accessible, thus the new user's OneDrive data do not have data scan feature.

The solution is the Office 365 service account user (the account that was used in the onboarding process) needs to be added to the new user's OneDrive Site Collection Administrator through the FortiCASB account update process or it can be manually updated in the new Office 365 user's OneDrive setting.

Please follow the instruction in Cannot Be Scanned (Access Denied) Error to remediate the issue.