Configuring call parking on programmable phone keys

FortiFone devices that support programmable phone keys can be configured with one touch call parking. There are two types of call park programmable phone keys:

• Park: Places the call into the first available call park slot.
• Park appearance: Monitors the selected call park slots, informing the user if there is a call parked. It may also be used to park a call in the specified call park slot if it is not already in use.

Configuring automatic parking

1. Go to Phone System > Profile > Programmable Keys.
2. Select a FortiFone profile and click Edit.

   

3. Go to the table and select which Option (programmable key) you want to edit. Under Mode, select Admin.
4. In Function, select Park.
5. Resource stays blank.
6. In Label, you can keep the default label (Auto park) or edit the label. The label will show beside the programmable key on the FortiFone device.
   
7. Click OK.
8. FortiVoice needs to update all phones that are using this phone profile. Go to System > Maintenance > Phone Maintenance Job to schedule a configuration update. For more information, see Maintaining phones.

Configuring park appearance

1. Go to Phone System > Profile > Programmable Keys.
2. Select a FortiFone profile and click Edit.

   
   

3. Go to the table and select which Option (programmable key) you want to edit. In the example, we are editing Option 4.
4. In Mode, select Admin.
5. In Function, select Park Appearance.
6. In Resource, select the call park slot that you want to monitor.
7. In Label, you can keep the default label (in the example, Slot301) or edit the label. The label will show beside the programmable key on the FortiFone device.
8. Click OK.
9. Repeat the steps for as many call park slots as you want to monitor.
10. FortiVoice needs to update all phones that are using this phone profile. Go to System > Maintenance > Phone Maintenance Job to schedule a configuration update. For more information, see Maintaining phones.