Customizing notification email templates

Go to System > Advanced Setting > Custom Message to view and reword the default notification email templates. The FortiVoice Gateway sends out notification email when, for example, you have a new voicemail or fax in your mailbox or missed a call. You can customize the email templates for the email notifications. You can change the content of the email template by editing the text and HTML codes and by working with email template variables. For descriptions of the default email template variables, select a template and click Edit Variable.

To customize email templates

1. Go to System > Advanced Setting > Custom Message.
2. Open Email template to display the default templates.
3. To edit a template, double-click it or select it and click Edit.
4. To format template in HTML, use HTML tags, such as <b>some bold text</b>.

   There is a limit of 250 characters for the Subject field, 60 characters for the From field, and 4000 characters for Htmlbody and Textbody messages each in the Content body field.

5. To add a variable:
   • Select Insert Variables next to the area to insert a variable. A pop-up window appears.

   • Place your mouse cursor in the text message at the insertion point for the variable.

   • Click the name of the variable to add. It appears at the insertion point.

   • To add another variable, click the message area first, then click the variable name.

   • Click the Close (X) icon to close the window.

   • To insert a color:

     • Click Insert Color Code. A pop-up window of color selection appears.

     • Place your mouse cursor in the text at the insertion point for the color code, or highlight an existing color code to change.

     • Click a color in the color selection pop-up window.

     For example, to replace the color code in the HTML tag <tr bgcolor="#3366ff">, you can highlight "#3366ff", then select the color you want from the color palette.

     To add a new color code, include it with HTML tags as applicable, such as <tr bgcolor="#3366ff">.

6. To determine if your HTML and color changes are correct, click Preview. The replacement message appears in HTML format.
7. Click OK, or click Reset To Default to revert the replacement message to its default text.