Resolved issues
The following issues have been fixed in the FortiVoice 7.0.3 release. For inquiries about a particular bug, contact Fortinet Customer Service and Support.
|
Bug ID |
Description |
|---|---|
| 724780 |
Agents receive a new queue call before the wrap-up period expires. |
| 868017 | The fewest call distribution policy does not work sometimes. |
| 889130 | FortiVoice shows FortiFone-C70 phones as FortiFone-570. |
| 977946 |
In an high availability (HA) deployment, the Dashboard > Status > Statistics History graph for the primary or secondary system does not show calls for the other system. |
| 980891, 1014934 | When a call is sent to a ring group and unanswered, the FON-x80 phones do not show the notification of a missed call and the call entry is missing from the History menu. |
| 996502 |
FortiVoice sends the external extension caller ID regardless of the trunk settings. |
| 998240 |
When the user dials a remote extension, FortiVoice sends out the internal extension caller ID. |
| 1000227 | When importing a speed dial list (Call Feature > Speed Dial > Import), FortiVoice shows a spinning wheel and is unable to complete the import. |
| 1001310 |
When the user listens to new voicemail messages from the FortiVoice user portal, they are all the same. |
| 1003016 | FortiVoice fails to join the FortiGate corporate security fabric (CSF). |
| 1003774, 1005150 | When creating a new group in Auto Dialer > Contact > Contact Group and expanding the Members list, the sorting is random and the total count is unavailable. |
| 1003850 | FortiVoice fails to apply the local survivable gateway (LSG) branch configuration when using FQDN as a provisioning server on a stretched HA deployment. |
| 1004831 |
The system recording does not record calls that go to voicemail. |
| 1007079 |
FortiVoice does not apply call handling rules correctly to older calendar schedule profiles. |
| 1008707 |
The Phone System > Profile > Schedule > Schedule, mode Calendar shows an incorrect schedule intermittently. |
| 1009906 |
When FortiVoice routes calls through a ring group, users cannot park calls. |
| 1010847 | The FortiFone softclient for iOS app cannot receive calls on the HA secondary unit after a failover. |
| 1011325 | After importing LDAP extensions, FortiVoice resets the voicemail PINs to a fixed value for existing extensions. |
| 1012087 |
When the extension is a member of a ring group, FortiFone softclient for desktop and mobile apps do not show the call history and logs. |
| 1012417 |
When selecting extensions for a batch edit, FortiVoice removes phones from a previous page. |
|
1015418 |
Inbound routes match the SIP Request-URI not the TO header. |
| 1016116 |
When the main voicemail of an extension is set to a general voicemail, dialing *97 does not reach the general voicemail. |
| 1016120 |
Disabling the Voicemail setting in a user privilege does not stop extension users from accessing their voicemails. |
| 1016720 | The LDAP connector synchronizes the extension user ID incorrectly when there is a dot or period in the sAMAccountName of the LDAP user. |
| 1016976 | When running an auto dialer campaign, FortiVoice uses the trunk caller ID instead of the configured campaign caller ID. |
| 1016996 | After synchronizing the LDAP contacts, the contacts do not show in the directories of the FortiFone softclient for desktop and mobile apps. |
| 1017077 | When FortiVoice forwards a call from a fax extension to an external fax number, the original caller ID is duplicated and the call fails. |
| 1018442 | Monitor > Log > System does not show log entries for override schedule events. |
| 1019454 |
Deleting one traffic capture file deletes all rolled over files with the same filter under System > Network > Traffic Capture. |
| 1019798 | The anytime schedule does not work when the override schedule is enabled. |
| 1020804 | When registering a generic phone on FortiVoice 7.0.2, the Device Status (Extension > Extension > IP Extension, Device Setting) shows as Mismatched. |
| 1021349 |
When importing a CSV file using the FortiVoice Enterprise Report Analysis (report_analysis.xls), FortiVoice shows an error. |
| 1021424 |
When a call is unanswered, the To field (Monitor > Call History > Call Detail Record) is empty. |
| 1022951 | When upgrading from FortiVoice 7.0.1 to 7.0.2, FortiVoice does not generate the analog extensions for an LSG deployment with FVE-20E2 and FVE-50E6. |
| 1023640 | FortiVoice shows a warning icon (yellow triangle with exclamation mark) in Extension > Extension > Preference. |
| 1025293 | If the outbound call routing plan has the Retain original caller ID setting enabled, FortiVoice does not apply the caller ID modification profile. |
| 1025759 |
FortiVoice is unable to delete a fax archive from Monitor > Storage > Fax Archive. |
| 1025766 |
The size of the VM guest virtual disk file (not log files) keeps increasing by itself without any action (such as taking a snapshot). |
| 1026226 | After the user listens to a new voicemail, FortiVoice moves that voicemail to the Old folder and overwrites a previous old message. |
| 1026987 | FON-x80 phones do not display Busy or play a call busy tone when the callee is busy. This is the default behavior. |
| 1029017 | The input validation in the eFax DID number (Call Feature > Fax > eFax Account, External Numbers) is incorrect. |
| 1029036 | If the fax number includes dashes (-), FortiVoice shows the dashes in the Sent menu (To column) of the FortiVoice user portal. |
| 1030956 |
When the email username includes an apostrophe ('), FortiVoice does not send an email notification when the user receives a voicemail. |
| 1032258 |
If the extension has a user ID as a username, the FortiVoice user portal is not updating the outgoing call history. |
| 1032780 | FortiVoice shows the wrong SIP profile in fax extension settings after an upgrade from 6.0 to 6.4. |
| 1033802 | The secondary FortiVoice in an HA deployment sends alert emails from an incorrect address. |
| 1036628 |
The table in the Local section (Call Center > Configuration > Data Service) is too small. |
| 1039023 | FortiVoice does not show the recording information when an agent does a blind transfer to a second call queue. |
| 1040791 | Call center queues are not answering incoming calls. |
| 1041841 |
When deleting an extension that has a registered softclient, FortiVoice shows a pop up window with an error message that cannot be expanded. |
| 1042451 |
FortiVoice truncates the recipient email address in Call Center > Report > Report when the address is too long. |
| 1042625 |
When adding more than 200 external contacts to an auto-dialer campaign, FortiVoice saves less than 200 contacts. |
| 1043000 | After an agent transfers a call to a second call queue and the call ends, the To field shows INVALID (Monitor > Storage > Recorded Call). |
| 1043917 |
After setting the Default prompt language to Spanish in Phone System > Setting > Location > Country/Region (Mexico), FortiVoice does not play all system messages in Spanish. |
| 1046105 | The SIP authentication fails for non-FortiFone secondary extensions. |
| 1046502 |
The primary FortiVoice system shows an HA-related error when it is in secondary mode. |
|
1046538 |
Add clarification to the dialplan settings (Trunk > PRI > PRI > Advanced Options) to show that the dialplan plan type is also known as the type of number (TON). |
|
1048380 |
During the creation or editing of a user group, ring group, or auto attendant, FortiVoice opens a popup window which fails to load completely. |
|
1051613 |
If the Call Flow section for an entry in the Call Detail Record (CDR) table (Monitor > Call History) exceeds the page size, FortiVoice matches the page size number instead of including all call flow entries. |